Last updated: April 26, 2026
This Privacy Policy explains how Pheonixite LLP (“Company”, “We”, “Us”, or “Our”) collects, uses, stores, processes, and protects your personal information when you access or use our website https://pheonixite.in/ (the “Service”).
Pheonixite LLP is a company registered in India with its registered office at Pheonixite, Durga Nagar D-463, Peyad (P.O),Thiruvananthapuram Kerala Pincode: 695573
We are committed to safeguarding your privacy and ensuring that your personal data is handled in a secure, transparent, and responsible manner in accordance with applicable laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
By accessing or using our Service, creating an account, or making a purchase, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, you must discontinue use of the Service.
1. Definitions
For the purposes of this Privacy Policy, certain terms have specific meanings. An Account refers to a user profile created to access features of the Service, including placing orders and managing preferences. Personal Data refers to any information that can identify you, such as your name, email address, phone number, and address. Usage Data refers to automatically collected information such as IP address, browser type, pages visited, and device information. Cookies are small text files stored on your device to improve user experience and website functionality. The Service refers to the website https://pheonixite.com/ and all related features. A Device means any internet-enabled device such as a mobile phone, tablet, or computer. Service Providers are third-party entities that support operations such as payment processing, delivery, analytics, and hosting. You or User refers to any person accessing or using the Service. Consent means your agreement to the collection and use of your data as described in this policy.
2. Information We Collect
We collect personal information that you provide when you register, place an order, or contact us. This includes your name, email address, phone number, and shipping or billing address.
We also collect order and transaction details such as products purchased, order history, and delivery status to process your orders and maintain records.
Usage data is collected automatically when you interact with our website. This includes technical details such as your IP address, browser type, device information, and browsing behavior. This data is generally used in an aggregated form for analytics and improvement purposes.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, improve functionality, and analyze website usage.
Cookies help us remember your preferences, maintain login sessions, and improve website performance. We use essential cookies for core functionality, functional cookies for personalization, and analytics cookies for performance tracking.
You can control or disable cookies through your browser settings, but doing so may affect certain features of the Service. Continued use of the website indicates your consent to the use of cookies.
4. Payments and Financial Information
We provide multiple payment options including UPI, debit cards, credit cards, net banking, and Cash on Delivery. All online payments are processed securely through third-party payment providers such as Razorpay. We do not store or have access to your card details, CVV, or banking credentials.
We are not responsible for failures arising solely from third-party payment providers, except where required under applicable law.
5. Order Processing and Delivery
We collect necessary information such as your address and contact details to process and deliver your orders.
This information is shared with logistics partners including Shiprocket, India Post, and DTDC for delivery purposes. These partners use the data only to complete delivery and are expected to maintain confidentiality.
6. Analytics and Third-Party Tools
We use tools such as Google Analytics to understand user behavior and improve our website. We may also use advertising tools from Meta platforms such as Facebook and Instagram to deliver relevant advertisements and measure campaign effectiveness.
These third-party providers may collect data according to their own privacy policies. We encourage users to review those policies.
7. How We Use Your Data
We use your data to operate and maintain our Service, process orders, manage your account, and provide customer support. We may also use your information to communicate with you via email, phone, SMS, or WhatsApp regarding orders, updates, or promotional offers.
By providing your contact details, you consent to receiving such communications. You can opt out of marketing messages at any time. We process your data based on your consent, contractual necessity, legal obligations, and legitimate business interests.
8. Data Sharing
We may share your data with trusted service providers such as payment processors, delivery partners, hosting providers, and analytics services. We may also disclose information if required by law or to protect our rights. We do not sell or rent your personal data to third parties.
9. Legal Compliance
We comply with applicable Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. We ensure that data is collected for legitimate purposes, stored securely, and retained only as long as necessary.
10. Data Retention
We retain your personal data for up to 24 months or as required for legal and operational purposes. After this period, data is deleted or anonymized unless required for legal compliance or dispute resolution.
11. Your Rights
You have the right to access, update, or delete your personal data. You may also withdraw your consent or opt out of marketing communications at any time. Requests can be made through the contact details provided below, and we will respond within a reasonable timeframe.
12. Marketing and Communication
We may send you updates, offers, and service-related messages via email, SMS, or WhatsApp. You can opt out of promotional communications at any time, but essential service messages will still be sent.
13. Data Security
We implement security measures including SSL encryption, secure hosting, and access control systems to protect your data. While we take reasonable precautions, no system is completely secure, and users should also take steps to protect their information.
14. Data Transfer
Your data may be processed or stored outside your location through third-party services. We ensure appropriate safeguards are in place to protect your data during such transfers.
15. Data Deletion
You may request deletion of your personal data through your account or by contacting us. We will process such requests in accordance with applicable laws, subject to legal or operational requirements.
16. Data Breach Policy
In the event of a data breach, we will investigate and take necessary action. Where required, affected users will be notified and appropriate authorities may be informed.
17. Children’s Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect data from minors and will delete such data if identified.
18. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
19. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service indicates acceptance of the updated policy.
20.Third-Party Purchases and Liability
Pheonixite LLP is not responsible for purchases made through unauthorized third-party sellers, platforms, or individuals using our name without permission. Any transactions made outside our official website https://pheonixite.in/ are at your own risk.
We do not take responsibility for any loss, damage, or dispute arising from such transactions. Users are advised to verify that they are purchasing only through our official platform before making any payment.
21. Grievance Officer
Designation: Grievance Officer
Email: office@pheonixite.com
Phone: +91 471 2080879
22. Contact Us
If you have any questions or requests regarding this Privacy Policy, you may contact us.
Email: office@pheonixite.com
Phone: +91 471 2080879
Website: https://pheonixite.in/